Refund policy
At Memorify, we stand behind the quality of our digital products and services. We're confident that our tools will help you capture, organize, and cherish your memories. However, we understand that sometimes a product may not be the perfect fit.
This Refund Policy outlines the circumstances under which we can grant refunds.
1. Eligibility for Refunds
Digital Subscription Services (Memorify Pro/Premium Plans)
We offer refunds for subscription fees under the following conditions:
Within 7 Days of Purchase: If you are dissatisfied with your Memorify subscription for any reason, you may request a full refund within 14 days of your initial purchase. This gives you a two-week period to thoroughly test all features.
Technical Issues: If you experience persistent technical issues that prevent you from using Memorify and our support team is unable to resolve them, you may be eligible for a refund.
One-Time Purchases (e.g., Premium Themes, Customization Packs)
Due to the digital nature of these products, which are available for immediate download and use, all sales of one-time purchase add-ons are final and non-refundable.
2. Non-Refundable Situations
To be fair and consistent, we cannot grant refunds in the following cases:
Change of Mind: After the 7-day refund window has expired for subscriptions.
Lack of Usage: Simply not using your subscription is not grounds for a refund. Please cancel your subscription to avoid future charges.
Forgetting to Cancel: Refunds will not be issued for subscriptions that automatically renew if you did not cancel before the renewal date.
Violation of Terms: If your account is terminated due to a violation of our Terms of Service.
3. How to Request a Refund
To request a refund, please contact our friendly support team within the eligible period:
Email: [support@memorify.com]
Please include the following information in your request:
Your full name
The email address associated with your Memorify account
Your order number or transaction ID
A brief explanation of why you are requesting a refund
We will process your request within 5-7 business days. Once approved, the refund will be credited to your original method of payment. The time it takes for the refund to appear in your account may vary depending on your financial institution's policies.
4. Subscription Cancellation
Requesting a refund does not automatically cancel your subscription. You are responsible for canceling any active, auto-renewing subscriptions to prevent future charges. You can cancel your subscription at any time from your account settings page.
5. Contact Us
If you have any questions about our Refund Policy, please don't hesitate to contact us.
Email: [support@memorify.com]
Why this policy works for Memorify:
Customer-Friendly: A 7-day window is generous for a digital product and builds immense trust.
Clear and Direct: It uses simple language to avoid confusion.
Protects Your Business: It clearly outlines non-refundable scenarios, protecting you from abuse.
Professional: It presents Memorify as a legitimate and trustworthy company that cares about its customers.